Technical Support

To receive technical support as quickly and efficiently as possible, please provide the following information when contacting us:

1. Full Plugin Name: The exact name of the plugin you are using.
2. Detailed Description: A clear explanation of the problem, including any error messages or screenshots.
3. Current Status: Did the plugin work before and stop, or is it a new installation that has never worked?
4. Settings Screenshot: A screenshot of the plugin's settings page.
5. Activation Page Screenshot: A screenshot of the plugin's activation page (see Licensing for more info).
6. Error Logs: Any errors recorded in the plugin's log file (see Logging for instructions).

Pro-tip: Check your logs Often, you can solve the problem yourself by looking at the logs. For example, a log entry like "Payment not allowed, please contact [email protected]" clearly indicates that payments are disabled for your account and you need to contact the bank.

To help us process your request faster, please follow these guidelines:

• Images: Upload screenshots to imgbb.com and provide only the links.
• Text/Logs: Upload long text or logs to pastebin.com and provide only the links.
• Be Concise: Keep your description short but clear.
• Contact Methods: For technical issues, please contact us via Facebook or email at [email protected]. Technical support via phone is not effective as we cannot receive the information listed above.

If we need access to your WordPress admin panel, do not send us your username or password.

Instead, use the Temporary Login Without Password plugin to generate a secure, temporary login link and share only that link with us.